0203 504 0786
travels@gmail.com
Eng
|
0203 504 0786
travels@gmail.com
Eng
|
All flight tickets, holiday/umrah bookings, hotel bookings, and deposits made through Travellia Limited are strictly non-refundable and non-changeable, unless otherwise stated. This includes cancellations, no-shows, and date or name changes.
Once booked, tickets and packages are non-transferable and non-re-routable. If booked with a deposit, please note that fares and taxes are subject to change until full payment is made and tickets are issued. Travellia Limited is not liable for any price increases, and any difference must be paid by the customer.
Deposits are non-refundable under all circumstances.
It is the responsibility of the traveler to meticulously review all details for accuracy, including passenger names (matching those on passports/travel documents), travel dates, transit times, origin and destination points, stopovers, baggage allowances, and other pertinent flight information. Once the ticket is issued by Travellia Limited, no alterations or changes can be made. It is imperative that passengers ensure the correctness of all provided information before the ticket issuance to avoid complications or issues during travel.
For all flights, hotel bookings, and transport services, it is the sole responsibility of the client to verify and fulfil all passport, visa (including any required transit visa), and other immigration requirements. Your passport must be valid for at least six (6) months from your departure date. We strongly recommend consulting the relevant Embassy or Consulate well in advance of your departure, as requirements may change without notice. Travellia Limited cannot accept responsibility for:
›Any refusal of entry onto a flight, at a hotel, or into any country due to insufficient or incorrect travel documentation
›Any issues arising from missing or invalid visas, passports, or permits
If Travellia Limited applies for a visa on your behalf, we will do so as an administrative service only. We have no control over visa approval decisions and cannot be held responsible in the event of a rejection. In such cases, we will also not be liable for any resulting financial losses, including—but not limited to— flight tickets, hotel bookings, or transport cancellations.
br It is the client’s responsibility to ensure all necessary travel documentation is in order before travel to avoid complications, delays, or denials of entry.
It is the responsibility of the traveler to reconfirm all flight, hotel, and transport arrangements with Travellia Limited at least 72 hours before the scheduled departure or service time. Travellia Limited will not be held liable for any inconvenience, missed services, or additional costs resulting from failure to reconfirm. Timely reconfirmation is essential to ensure smooth and uninterrupted travel.
For an enhanced travel experience, Travellia Limited strongly encourages travelers to consider purchasing travel insurance. It becomes the sole responsibility of the traveler to guarantee possession of valid travel insurance that sufficiently caters to their needs. Additionally, travelers must ensure compliance with all health and vaccination prerequisites applicable to the countries they intend to visit. Valuable advice on these matters can be obtained from their General Practitioner (GP) or a reputable travel clinic. This proactive approach ensures a smoother and well-prepared travel journey with Travellia Limited.
If you have any special requests—such as meal preferences, seat selection, wheelchair assistance, specific room types, or transport needs—please inform Travellia Limited at the time of booking or ticket issuance. We will make every effort to forward these requests to the relevant service providers (airlines, hotels, transport companies, etc.); however, we cannot guarantee that such requests will be fulfilled.
Travellia Limited cannot be held liable for any inconvenience or claims arising from unfulfilled special requests. Early communication of your requirements helps us better support your travel experience.
Travellia Limited does not accept responsibility for lost, stolen, or damaged baggagerelated to airlines, hotels, or transport services.In the event of such incidents, travelers must directly contact the relevant service provider (airline, hotel, or transport company) for resolution. Travellia Limited is not liable for any baggage-related claims and strongly advises passengers to report and resolve such issues directly with the responsible provider.
Travellia Limited explicitly disclaims any responsibility for financial losses arising from airline operational failures. In such instances, passengers bear sole responsibility, and it is strongly advised to procure independent travel insurance to mitigate the risk of potential financial loss. This precaution is paramount to ensure the protection and well-being of travelers under the services of Travellia Limited.
In the event that Travellia Limited is compelled to make minor adjustments to the arrangements for your holiday, we commit to promptly informing you of such changes. This ensures transparency and allows for clear communication regarding any modifications made to enhance your travel experience with us.
In the uncommon circumstance that Travellia Limited is compelled to make major changes to your holiday arrangements, such as a departure time shift exceeding 12 hours or a change of airport (excluding alterations between airports in the London region, aircraft type, or airline) it will be solely due to circumstances typically beyond our control. In such an unlikely event - we will promptly inform you; with our primary objective being to minimize any inconvenience you may face. We will whenever feasible; present you with alternative arrangements closely aligned with your original choice. Subsequently, you will have the option to accept the alternative, opt for an available holiday of similar value or cancel your reservation. In the event of cancellation, we will process your refund in accordance with the policies stipulated by the airlines or suppliers. This policy underscores our commitment to transparency and client satisfaction at Travellia Limited.
Travellia Limited aims to provide transparent and fair pricing for all flight, hotel, and transport bookings.The price stated on the confirmation invoice will remain unchanged once full payment has been received by the due date.
However, in cases involving scheduled flights, hotels, or transport services, where providers reserve the right to adjust prices, the quoted price is not guaranteed until full payment is made. A deposit may secure your booking but does not fix the final price. Our price guarantee does not apply to increases caused by government actions, such as the introduction of VAT, Passenger Levy, or other regulatory charges. This policy reflects Travellia Limited's commitment to transparent pricing and outlines the conditions under which pricing is guaranteed.
Information regarding airlines, flight numbers/schedules, and destination airports will be provided on your invoice/confirmation with Travellia Limited. While we strive to accommodate preferences, we regret that we cannot guarantee specific aircraft types or airlines. This policy ensures transparency in the disclosure of flight details and sets expectations regarding the flexibility of aircraft and airline assignments for your travel arrangements with Travellia Limited.
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Travellia Limited requires an initial deposit to initiate the booking process. However, the booking will remain unconfirmed until full payment is received. Paying the deposit secures a provisional reservation only and does not guarantee the final price or availability. A confirmed booking is only guaranteed once the total balance is paid in full within the specified time frame.
If you wish to make changes to any part of your flight, hotel, or transport arrangements, Travellia Limited will do its best to accommodate your request, subject to availability and the policies of the service providers. An Amendment Fee per person will apply, and the exact fee will be confirmed at the time of the change.
All change requests must be provided to Travellia Limited in writing. Please note that additional charges, such as taxes, fare differences, or surcharges may apply and these will be communicated before issuing revised tickets or confirmations.
This policy ensures transparency and helps you understand the potential costs involved in modifying your travel plans.
If you or any member of your party needs to cancel your flight, hotel, or transport booking, written notification must be provided by the person who made the booking and is responsible for payment. Cancellation charges will be calculated based on the date Travellia Limited receives the written notice of cancellation and in accordance with the terms and conditions of the relevant service providers. This policy ensures clear communication and sets out the process for handling cancellations with Travellia Limited.
If you encounter any concerns or issues during your flight, hotel stay, or transport service, you must immediately inform the relevant service provider (airline staff, hotel management, transport operator) and/or our local agent so they can attempt to resolve the matter on the spot.
If the issue is not resolved locally, you must obtain written confirmation that your complaint was officially lodged. You are then required to notify Travellia Limited in writing within 3 days of the incident, providing all relevant details and supporting documents.
Failure to follow this procedure may limit our ability to fully investigate and resolve your complaint. This policy ensures that problems are addressed promptly and effectively.
Travellia Limited operates solely as an agent in arranging flights, hotel accommodation, transport services, and other travel-related products on behalf of the client with the relevant supplier or operator (the “Principal”). All bookings are made subject to the terms, conditions, and policies of the respective suppliers, and Travellia Limited is required to follow the rules of those suppliers in all matters, including amendments, cancellations, and refunds.
All amendments and cancellations will be subject to the supplier’s charges and conditions, in addition to any applicable Travellia Limited fees. Travellia Limited will make every effort to meet clients’ requirements; however, as we operate strictly as an intermediary, we cannot accept responsibility for the acts or omissions of the suppliers. In the event of a complaint, Travellia Limited will pass the matter to the relevant supplier on the client’s behalf.
The individual making a booking for flights, hotels, or transport services with Travellia Limited accepts full responsibility for all booking conditions on behalf of every passenger in their party. This includes liability for any amendment fees, late payment charges, or cancellation fees that may apply to any member of the booking.
This individual is also responsible for carefully reviewing all booking confirmations, invoices, tickets, and any future documentation issued, and for promptly notifying Travellia Limited of any missing or incorrect information. Failure to do so may result in additional costs or disruptions for which Travellia Limited will not be held liable.
This policy ensures that the booking holder maintains responsibility for accuracy, compliance with conditions, and timely communication, helping to ensure a smooth travel experience for all members of the party.
Clients are required to pay the balance for all flight, hotel, and transport bookings by the due date stated on their confirmation. For certain bookings made by telephone, full payment may be required immediately before confirmation is issued. Where this applies, clients will be informed at the time of booking.
Timely payment is essential. Failure to pay the balance by the due date may result in the cancellation of the booking, and clients will remain liable for any applicable cancellation charges. If a ‘booking charge’ applies, this will be advised at the time of booking.
To avoid cancellation, a late payment fee of £100 may be applied to overdue balances. This policy highlights the importance of meeting payment deadlines to ensure a smooth and uninterrupted travel experience with Travellia Limited.
By booking flights, hotels, or transport services with Travellia Limited, you accept full responsibility for any damage, loss, or additional costs caused by you or any member of your party. Payment for such damage or loss must be made promptly and directly to the airline, hotel, transport provider, or any other relevant supplier. Failure to do so will require you to indemnify Travellia Limited against any claims, costs, or legal expenses arising from your actions.
We expect all clients to behave respectfully and considerately towards others. If, in the opinion of Travellia Limited, the service provider, or any person in authority, your behaviour causes distress, danger, annoyance, or damage to property, we reserve the right to terminate your travel arrangements immediately without notice. In such circumstances, all services to you will be ceased, and Travellia Limited will not be liable for any refunds, compensation, or expenses incurred.
This policy reflects our commitment to ensuring a safe, respectful, and enjoyable travel experience for all clients.
Travellia Limited shall not be held responsible or liable for any loss, damage, or disruption caused by extraordinary and unforeseeable circumstances beyond our control. Such events include, but are not limited to, war or threat of war, riot, civil disturbance, industrial disputes (including air traffic control strikes), terrorist activity, natural or nuclear disasters, fire, adverse weather conditions, technical problems with transport, closure or congestion of airports, ports, or stations, and cancellations or schedule changes by airlines, hotels, or transport operators. In the event of a force majeure situation:
› Flights– If the airline offers a full or partial refund, the customer will be entitled to receive this refund, subject to Travellia Limited’s administration fee for processing.
› Hotels & Transport– Refunds may not be provided, or may only be processed in accordance with the relevant supplier’s terms and conditions. Travellia Limited has no control over these decisions.
This policy clearly sets out our limitation of liability in force majeure situations and explains the refund procedures applicable to flights, hotels, and transport services.
By making a booking with Travellia Limited, you confirm that you have read, understood, and agreed to all of the above Terms & Conditions, including those of our suppliers, and that these will apply to all members of your booking party.
